Management Communication in Action

This course is the sequel to the Introduction to Management and concentrates purely on a manager’s ability to communicate effectively to team members, colleagues, clients, and stakeholders.

  • Business and Finance
  • Block delivery
  • 4 Days
  • Start 3rd, 10th, 17th & 24th April 2024

About this course

Participants will develop essential leadership communication skills through discussion and practice. This course highlights the differences in communication styles. It will enhance assertiveness, whilst developing presentation skills, one-to-one training skills, meeting and briefing skills for each individual’s development as well as organisational development.

Continuous Professional Development (CPD)

The University is accredited by the Continuous Professional Development (CPD) Certification Service.  This means that we provide recognised independent continuous professional development accreditation compatible with global CPD principles. Delegates who participate in CPD activities are at the advantage of ensuring that their academic and practical qualifications do not become outdated: allowing individuals to continually ‘upskill’ or ‘re-skill’ themselves, regardless of occupation, age or educational level. Our course have CPD certification and therefore carry CPD points.
Certificate of completion will carry 28 CPD points.

Course Delivery

The course is designed for participants to practice their learning in a safe environment, and they will be required to conduct a presentation and one-to-one training session. Participants will upskill their managerial qualities and will receive constructive feedback to implement knowledge gained into future performance in the workplace.  This course requires participation and engagement to be able to achieve excellent results.  Throughout the 4 days, there will be simulations (role-plays) to reinforce learning.

A Multiple Choice Test will be sat by all participants to assess knowledge gained.

Date: 3rd, 10th, 17th & 24th April 2024
Duration: Block 1: Wednesday 3rd and Wednesday 10th April 2024
Block 2: Wednesday 17th and Wednesday 24th April 2024
Time: 09:00 – 17:00

Course Outline

Day 1 & 2: Directive Communication for Managers

3rd and 10th April 2024

On successful completion, you will be able to:
  • Identify your personal communication style
  • Use your style to Influence others
  • Explain what influences behaviour and communication
  • Define the differences between Assertive, Aggressive & Passive behaviours
  • Identify the skills and qualities of great presenters
  • Explain the requirements of preparation when presenting
  • Identify how to structure a presentation
  • Overcome some of the physical symptoms of presenting
  • Conduct a 15-minute presentation and receive professional feedback
  • Identify the structure of a professional briefing
  • Conduct a briefing and receive professional feedback

Day 3 & 4: Facilitative Communication for Managers

17th and 24th April 2024

On successful completion, you will be able to:
  • Identify different learning styles
  • Identify the skills and qualities of a great one-to-one Trainer
  • Explain why one-to-one Training improves peoples learning
  • Structure a training session using the Coaching Model
  • Learn the technique of performance coaching using GROW
  • Conduct a 15-minute one-to-one Training session and receive professional feedback
  • Identify the structure and requirements of an informative meeting
  • List the skills required to facilitate an effective meeting
  • Identify your role in a meeting when you are not the facilitator
  • Conduct a group meeting

Entry Profile

This course is for those interested in developing their skills or enhancing existing knowledge in these areas.

Fees

Course fee for 4 day course: £1,200 for Academic year 2023/2024
Course fee for 2 day course: £600 for Academic year 2023/2024
This fee includes registration and tuition fees as well as lunch at the Bistro Point restaurant.

Apply

Full course: Apply
Directive Communication for Managers: Apply
Facilitative Communication for Managers: Apply

Deadline for applications is Friday 22nd March 2024.

The University cannot guarantee places on this course which may be limited due to class size and in order to ensure quality of teaching. The course will be delivered subject to minimum numbers being met.

 

Please read our Terms & Conditions. Our Code of Practice on Recruitment, Selection and Admission can be found here.

Testimonials

It was a fun environment and clearly rolled out

It was a fun environment and clearly rolled out

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:24:35+01:00

Directive Communication for Managers, March 2023 cohort

It was a fun environment and clearly rolled out

Very urbane and supportive

Frank was a good presenter, very urbane and supportive. The level of student participation was high and that’s a plus.

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:27:09+01:00

Directive Communication for Managers, March 2023 cohort

Frank was a good presenter, very urbane and supportive. The level of student participation was high and that’s a plus.

Great delivery

Great delivery

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:25:52+01:00

Directive Communication for Managers, March 2023 cohort

Great delivery

Interactive so it kept my attention

Interactive so it kept my attention.

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:31:14+01:00

Directive Communication for Managers, March 2023 cohort

Interactive so it kept my attention.

Frank is great!

The interactions and the practices/exercises we had to do. Frank is great too!

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:19:18+01:00

Directive Communication for Managers, March 2023 cohort

The interactions and the practices/exercises we had to do. Frank is great too!

I found it useful and easy to relate to

The content I found it useful and easy to relate to.

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:29:43+01:00

Directive Communication for Managers, March 2023 cohort

The content I found it useful and easy to relate to.

Content, structure, interaction

Content, structure, interaction

Directive Communication for Managers, March 2023 cohort

University of Gibraltar
5
2023-04-11T14:23:35+01:00

Directive Communication for Managers, March 2023 cohort

Content, structure, interaction
5
7
University of Gibraltar